Look who loves us! " Great service does not just happen. It requires a spirited attitude and desire to exceed customer expectations. Your input provides us with the information needed to ensure that we constantly meet and exceed your expectations. We welcome your honest evaluation of our service " Page 1 | Page 2 | Page 3 | Page 4 | Page 5 Good Morning Jennifer,   Just few words to let you know that we had a great holiday . Vietnam is amazing and beautiful  and your service was perfect. Everything was fine, drivers and guide (Hanoi and Saigon). All hotels were perfect. The cruise was great too.     Want to keep in touch with you for further travel, especially for the Mekong delta cruise (1 week). Saigon is great and need more time to be discovered.   Thank you to all the team and to you especially.   Sarah Razakaboana & friend Montreal, Canada Email: lalaoraza(at)yahoo(dot)fr Classic Vietnam in April 2009   Tommy & Signatures of Asia In November 2006, we had a fantastic vacation in Vietnam from Hanoi down to the south of Saigon because everything you organize was perfect and in line with the tour program you prepare.   So my wife and I didn't had any hesitation to contact you in June 2008 for ours January 2009 vacations. We ask you to summit us a program beginning January 16th in Chiang Rai (Thailand) to Saigon on February 5th 2009.   We had a wonderful 2 days cruise on the Mekong rivers from  Houeisay (Laos) to Luang Prabang. We also enjoy every moment in Vientiane, in Phnom Penh and Angkor (Cambodia) and Hue,  Hoi An and Saigon.  At a couple of occasion due to airline schedule modifications you always do your best to find the best available solution in ours interests.   We had asked for a five stars vacation and you deliver perfectly. Previously we travel with the help of a Canadian or European  travel agency who offer also nice tours but sometime it was difficult to get in touch with our agent...but with you, one of your strongest point I would say is that  in 95% of the time I received answer to my Emails in less than 15 minutes; this is a plus and was very appreciate.   This vacation from Thailand to Saigon, was definitely our best we had  and all the guides were perfect and your choices of hotels.   Sincerely   Jacques Fortier Quebec City, Canada jacques(dot)w(dot)fortier(at)sympatico(dot)ca Enchanting Asia in Feb 2009 Dear Tommy, Just to say thank you for your help in organizing part of our visit to Vietnam. We had a wonderful holiday in your beautiful country! Your tour guides were excellent, helpful & knowledgeable, with good sense of humour! The drivers were very good, punctual and safe, cars very comfortable. The boat trips on the Bassac & Ginger Cruise were fantastic!!! I will certainly recommend your company to all of our friends. Thank you and your colleagues once again for making our visit so special. Regards Chris Le Blond Laburnum Lodge Hammersley Lane Penn bucks, United of Kingdom Classic Vietnam in April 2009 Tommy, I spent the day yesterday unpacking and doing laundry with a smile on my face because I was still remembering all the wonderful things we did on our trip.  I have traveled to Thailand, China, Cambodia, Japan, and Singapore but this was the very best trip I have done in Asia.  We loved Vietnam and I am sure that is because everything went so smoothly with the tour.  Thanks so much for your hard work in making our trip such a wonderful memory.  The hotels you picked were outstanding and the restaurants that were included in the tour were fabulous!  Meeting you in Hanoi was a wonderful experience and we appreciate the drinks, the calendar and the beautiful scarves!  It was so nice of you to spend some time with us.  We missed you in Saigon on the farewell dinner cruise but that was certainly a great way to end our trip.  The boat was so nice and the food was delicious.  What a great idea to put us on that cruise for our last night.  You are a very kind person who really cares about your clients.  We could tell by the way you handled the cancellation of our friend Donna's trip with such short notice.  Your kindness and understanding during her father's failing health was certainly a comfort to her.  Refunding her money was something no other agent would have done.  It was such a kind thing to do and it really sets you above the other travel agents I have dealt with.  By the way, her father is still very ill but also her husband is going into the hospital in 2 days for immediate hip replacement.  She has a lot to deal with right now and we really appreciated your understanding and kind offer to refund her money.  You can be sure that we will recommend you to other clients.  I will write you a more detailed evaluation when I have a little more time this week regarding all the experiences we had in each city as I know you would like a full evaluation to help you with incoming clients.  For us, it could not have been better.  I am already thinking of a way I can make a group so I can come back next year. :) Right now,  I have 9 days to prepare for Oman and Dubai.  I am taking another small group for a 10 day trip there with my husband.  We leave on March 20th.  It will be our 25th wedding anniversary.  I will write again soon and send more pictures.  Also, I will send you the web site as soon as I have it up and running so you can see more pictures and my comments on Vietnam. Mary Marlette from Art Travel, California, USA Classic Vietnam in Feb, 2008 Please email us should you need this travel agent book your trip to Asia Hi Tom, Really everything was top notch. People were prompt, on time, followed up and were very nice. Driver was excellent. Very safe. Courses were good and interesting layouts. Only complaint was the courses were too far away from the hotel and traffic was too congested. Too much time in the van. We will definitely come back. Regards, Tom Martin from USA Topsides Procurement Bohai Bay Phase II Development Project Saigon Golf Outing in April 2009 Our travelers are very happy.  Their comments are "Great trip", "On a scale of 1-10, this is an 11" and "Fabulous" The only constructive critism is that they would have like to see Hanoi and perhaps on less day on the boat.  Other than that--all is good. I have seen all of Paulette's photos and they are marvelous I hope to have another group--if so, I will certainly use you!! Best wishes, Annie Schroeder. Freedom Tour LLC 3655 Constance Street New Orleans, LA 70115 Heritages of Indochina in April 2009 Please email us should you need this travel agent book your trip to Asia Our trip was terrific. Every flight was perfect.  And the Red Dragon Junk was the highlight.  We were so grateful to you for booking us on that boat.  It was nice and small and clean and good food and great service and best of all, they went to the quieter part of the bay so it felt like we were all alone there.  I can't recommend it highly enough.   Thank you for everything. Sincerely, Cathy Stephenson and family from California, USA Vietnam and Cambodia Tours in Dec 2008 We totally enjoyed the trip with your company. The Jasmine was great especially the service and the surprise cave. Metropole Hanoi and The Nam Hai were all outstanding! Thank You Richard Tashman and group of 8 travelers. 10441 Jefferson Blvd, Suite ... Culver City, CA 90232, USA Classic Indochina in Dec 2008 We are back in Greece , have “recovered” and just found the opportunity now to drop you a few e-lines. We are pleased with all the arrangements done from your office for us in Vietnam/Cambodia. All the travel guides were knowledgeable and professional in their manners and conduct. In fact they went the extra mile helping us with our special requests, as you did yourself taking us to the SOS orphanage village, and all the other families in central Vietnam , even Siem Reap. A special big “thanks” to you and all your able and helpful colleagues. Please communicate it to them. The touring vehicles we comfortable and practically brand-new. The hotels/meals/restaurants and service were great. In the immediate future we are going to send you an email for a program as we see it fit our market here to work on. Again, we thank you for the great job, keep up the good work and we're looking forward to a mutually beneficial business relationship. Regards, Theo Vourliotis & Sofie - Sofis Choice Tours 34 Proasteiou Street, Chalkis 34100, Greece Treasures of Indochina in November 2008 Please email us should you need this travel agent book your trip to Indochina Sorry for not replying sooner, but it has been busy trying to prepare for the 2009 season, amidst the difficult economic and financial news and client uncertainty. I believe we will succeed in spite of it all but we will have to be even more resourceful to secure the business that is still there and ready to book, especially after our New Year. I know I owe you the comments from P and R. In short, they had a wonderful trip. They enjoyed your country and its friendly people, they liked the food wherever they traveled and thought your hotels were all superb. Their one constructive criticism was in connection with some of the guides they had. The clients told me that they frequently had some difficulties understanding the English of the guides. They thought that they were all very qualified and knowledgeable about Vietnam , the culture, the sights, the people, but needed to work on their pronunciation. Maybe this comment will help you in your work, to identify areas of improvement. Of course they also had some rainy days, but as this is beyond anyone’s control and since their trip was a fairly long one, the total rainy days were in the end not so bad at all. Best part was that no matter what the weather, rain or shine, the temperatures were always pleasant. I consider ourselves very lucky also that they passed through Bangkok before all the trouble started there. Had they been caught up in this, it would have made things rather difficult. In any case, we have gained two good spokespeople for your product and they will hopefully bring us good “word of mouth” business in future. I thank you for setting it all up so well and for running an obviously excellent operation. I really want to work with you strongly in future. I will be in touch shortly with specific ideas and comments. Best regards, Herbert, President of EW Travel 6299 Airport Road, Suite 701, Mississauga Ontario L4V 1N3 , Canada Highlights of Vietnam in November 2008 Please email us should you need this travel agent book your trip to Asia Dear Tommy, Yes, my clients came back without problems. Everything was O.K., nothing happened during their journey. It was very important because the coordination was quite complicated, in case of missing one plane, the whole programme would be destroyed by "domino effect". But no flight was cancelled, no healthy problems, no hotel or programme problems and therefore they returned very satisfied and I hope they will come back next time and also we shall have more clients for you. Many thanks for your cooperation and hope to continue in the future.   Best regards, Bozena Teissingova Managing Director NH Production Perucka 61/13, 120 00 Praha 2 , Czech Republic Vietnam and Cambodia Tours for the Czech Olympic Gold Medal Winner & his friends Please email us should you need this travel agent book your trip to Asia Dear Tommy Now that our trip is over I would like to thank you for your help and support to set up our wonderful holidays in Vietnam and Cambodia. Everything went well from the tour guides to the wonderful sites we have visited and hotels we have stayed. Once more I have to thank you for your precious help and excellent quality service. Regards João Paulo Bárcia & group (06 people) from Lisbon, Portugal Treasures of Indochina in October 2008 Hi Tommy Emma, Jess and I really enjoyed our two weeks in Vietnam and we want to thank you very much indeed for everything you did to help us have such a great time.  All the arrangements with flights, accommodation, etc went very smoothly and our 3 guides were really excellent.  Everything that you and the guides did was highly professional and we were very impressed.  We would recommend you wholeheartedly to anyone who is planning to visit Vietnam .   Thank you again Tommy.  We really appreciate everything you did for us.   Cheers Martin Mansfield and family 14 Mulgray Avenue Baulkham Hills 2153, NSW, Australia Best of Vietnam in September and October 2008 Your guys are is wonderful! My husband and I are very impressed with all the service - from both the organizing and bookings through to the excellent guides - Thank you! Dr. John S. Smith & Wife 279 Oyster Shell Rd Mangrove NSW 2250, Australia Vietnam Classic Tours (Signature Class) in Sep 2008 My wife and I returned from our trip to Viet Nam and Cambodia on Sunday night.  We had the most incredible time and thoroughly enjoyed sampling the rich culture, beautiful scenery, delicious food etc.  What really made the trip so interesting were the guides who were all outstanding and enabled us to get a good understanding of everything we saw. Thank you for making all the necessary arrangements which all happened like clockwork. Kind regards, Mr. Alex Blake-Milton & Mrs. Chantal Blake-Milton From Dubai, United Arab Emirates Treasures of Indochina Tours in August 2008 Thank you for a wonderful trip. The guides and drivers are excellent in their job, they also arrived on time each day, the hotels were excellent. Boat trip in Halong Bay was fabulous. We also enjoyed the 4 hour massage from Saigon to Phan Thiet (joking we really enjoyed the train ride) Phan Thiet is a nice place to relax for a few days, The food that we ate was very good !! during the whole trip, slightly different if we compare it with China last year. Hanoi, Halong Bay , Hue , Danang , Hoi An , Saigon ,  Can Tho , Phan Thiet every place is special and all the people in Vietnam are extremely friendly. Thanks again Tommy (we're thinking about a combination  with another country for next year) Van Akoleyen Geert & Vera from Brussels, Belgium Vietnam Classic Honeymoon in July 2008 I just talked to my customer and they are mostly very satisfied, The only negative thing for this Norwegians is that they are not very happy for all this souvenir stores and factories that they are sent to. So Tommy, thank you for doing an excellent job,  They loved the Halong Bay trip And was satisfied with Hanoi , even the rough rain that they had one of the days. Med Vennlig Hilsen / Best regards Monica Ness - Project Manager HRG Nordic - Event Company in Norway Vietnam Incentive Tours in June and July 2008 Please email us should you need this travel agent book your trip to Indochina Neikrug's family had a wonderful trip.  The guide in Sapa was particularly great.  They thank you for a wonderful vacation. Terry Williams-Keffer - West Wind Travel 343 W. Manhattan, Santa Fe, NM 87501 Northern Stopovers in June, 2008 Please email us should you need this travel agent book your trip to Asia We would like to say you that everything was ok during the cruise and we enjoyed it a lot. Thanks for telling us to go on Jasmine Junk, it was really amazing.   Martina & Vincent from France Hanoi & Halong Bay Stopovers in 21 May 08 Thank you very much for the fabulous trip that we recently had with the Chants to your beautiful country. Vietnam is more like a lot of little countries- there were so many different communities and so many different styles of living. The Sapa mountain villagers were so different to the island dwellers in the Mekong. Quite amazing! The trip went very well. The hotels were great and the drivers and guides very helpful and professional. They really made our trip very enjoyable. Thank you very much! Margaret Bechly & group 4 Chardonnay Court, Carseldine 4034, Brisbane, Australia Highlights of Vietnam in April and May Tommy, no problems with the name, your company altered things to suit very quickly and we were very happy. The hotels, drivers and guides were excellent we enjoyed all their good directions and courteousness throughout the tour. We intend to come again early next year but perhaps we will bring some other golfing friends with us as well. Perhaps only one suggestion to improve the tour would be to include golf at Long Thanh golf course as it was easily the most superior course we played. I look forward to talking to you again in the future. Mr. Lindsay James Gailey and friend Merewether, Australia 10 day Southern Golf Tours in May 2008 This is just a  note to thank you for arranging our visit to Ho Chi Minh and to Siem Reap. We enjoyed our very short stay there. Indeed, it was a highly educational and cultural experience for the entire family. We can't help but admire the Vietnamese peoples' courage and determination to rise above the effects of war. Also, please thank Hoa for us and the driver too ( sorry to have forgotten his name ). Pardon me, but I have also forgotten the name of the person and the driver who met us at the airport when we came from Siem Reap. He talks so fast we can hardly catch up with him. We hope to visit Northern Vietnam in the future.   Mrs. Aurora Germano & family 23 V. Guevara St., Pag-ibig Housing, Camague Iligan City, Philippines, 9200 7 day Saigon and Siem Reap Stopovers in May, 2008 Hi Tommy and thanks you for your email.  We arrived home on Wednesday afternoon and I was going to contact you over the weekend. Once again, thank you for your hospitality – we thoroughly enjoyed your company and the lovely Thai food. Once again, we had a wonderful trip which lived up to all our expectations and the trip was enjoyed by everyone.  We all had a fabulous time.  What I said I would do is send your email address around to our friends and they can contact you directly with their comments.  Tommy, I am more then happy to recommend your tour to anyone who asks and I’m happy for you to give my name and email address to Australians who are considering your tour.   As I promised, I will give my views on each place. Everything was very well organized and Thai is an extremely good guide for Australians.  We like to be happy and have a joke and he was very happy.  Once again the Sheraton Hotel was superb and in a great location.  We were also able to use the laundry up the street from the Sheraton and this could be very useful information for travelers if you wanted to include it in pre-tour notes.  Laundry is always very expensive in hotels all over the world.  The driver of the bus was very good and was always very careful, but also very prompt and maintained a very clean bus.  There was always plenty of water available.  My only suggestion would be to just include an early check-in or late checkout within your original price if the tourists are going to Sapa. Sapa was a fabulous place – very interesting and we all loved our treks to the hill tribes.  The local people are so lovely and friendly and we enjoyed going to three different villages.  The driver in Sapa was also very good and also maintained a very clean bus.  The hotel was fabulous – great meals in the dining room and also we used the spa which was also great. Halong Bay: As last time, this is the most beautiful destination.  The Valentine Junk was superb so thank you for suggesting this for us.  The meals and excursions offered were great as were the cabins. Hue: Once again we loved Hue – the hotel was Tony’s favourite last year and he loved it again this year as we all did.  The facilities offered in the hotel are delightful and once again, we were able to find a local laundry which solved any clothes problem. Hoi An: Again, a beautiful town and we all had clothes tailored and dined in many lovely restaurants.  The location of the Golden Sands Resort was absolutely superb as were the pool facilities.  The Resort itself is very tired and needs quite a lot of maintenance.  The rooms were lovely but there were quite a lot of things that didn’t work.  (We were quite happy but I’m just giving you a totally honest report on everything) Nha Trang: We stayed in the Vinpearl Resort on the Island which was absolutely first class – pool facilities, restaurants, service etc.  I must say that we think Thom (I think that is how you spell his name) was probably the most professional of all our guides.  Perhaps he is a little bit older but he was superb. Mekong Delta: This was a great side trip and once again the Victoria Hotel was wonderful – great service and facilities, and also great restaurant. Saigon was once again an extremely interesting city.  The tour of the city was fabulous.  I would also suggest that you could possibly include the War Relics Museum in your tours.  We went there ourselves on our free day and it was very interesting.  The Renaissance Hotel was once again fabulous as were the facilities. The only small complaint of the whole trip which was totally beyond your control was in Saigon .  Our guide Bien, who was very good during our stay, considered he wasn’t able to take us all the way to the airport when we were leaving as he would have been running late to meet his next tour group.  He left the bus on the way to the airport and got a motorbike taxi to take him to the airport to meet them.  We were a little disappointed that he didn’t finish seeing us off and then go on to the first group.  It is only a minor detail but I did promise to tell you things we were not happy with, as well as the things we were happy with. Anyway, as you see, we had a wonderful holiday.  We have found the Vietnam people are delightful, the food absolutely scrumptious and the accommodation as good as anywhere in the world.  Once again, we thank you sincerely and do hope to be back in Vietnam ourselves in two years.  As I said, we are more than happy to pass your details on to anyone we know thinking of traveling to Vietnam .   Our warmest regards, Leone and Tony Chant and group of 10 pax Brisbane, Australia lm.chant@bigpond.net.au  Highlights of Vietnam in April and May 2008 I want to thank you for your assistance in booking and confirming our stay on the Jasmine Junk April 26/27.  The boat was perfect; Ann and I had an absolutely delightful experience and we will be highly recommending your company and the Jasmine to our friends in Singapore . Many, many thanks again for this wonderful experience! Michelle Herring from Singapore michelleherring@gmail.com  Just a quick note to thank you and your staff for a very enjoyable holiday. The guide Hai Hai was great as was the driver who drove very well. Everything went to plan and my fiancée and I had a great time. I will be recommending you to my friends and customers. Many thanks,   Mr. Ben Abrahams and friend from the UK ben_flb@hotmail.com  Hanoi Stopovers in April and May 2008  Dear Tommy, We wish to thank you for a wonderful trip. The organization of guides and cars meeting us at airports was 100 % at all times. All hotels were excellent and tours arranged were perfect, especially as we were able to rearrange to suit ourselves. The only disappointment was the Jasmine Cruise, as the boat we were changed to did not live up to our expectations, but we know that this was out of your hands. Should we travel in your area again, you can be sure it will be with you, I have already passed your information on to a group of teachers who are planning a trip to Vietnam in January. Thank you again, Bob and Laurie Skinner, US and Australian citizens Treasures of Indochina in Feb and March 2008 Thank you for your good wishes. We arrived home in good health but (naturally) a little tired from all the travel - 9 hotel transfers, 2 overnight train trips, 4 Vietnam / Cambodia plane trips and an overnight flight home in three weeks. On reflection it was a wonderful experience, very different from any other of the many holidays we have undertaken. We were very satisfied with the services - reservations, guides and drivers - you provided and thank you for the itinerary change you made for us whilst we were in Vietnam. We have no hesitation in recommending your company to any travellers from our country who wish to travel extensively through Indo-China in the most "user friendly" fashion. As this was our first visit to Vietnam we were keen to see a lot of the country. Whilst we are in good health for our age, this turned out to be a little too ambitious for us - our fault. The trip to Sapa was really exhausting. We found the overnight train trips were not a good experience and the luxury carriage inadequate. On the morning we arrived in Lao Cai, we visited the Flower H'mong market. It was really colorful and a special experience but the drive took 3 hours each way on difficult mountain roads in poor weather. We would recommend that you warn customers who are going to Sapa, especially older ones, of the extent and difficulty of the travel. Whilst it wastes a day each way, if travellers have enough time / money we would recommend day train to and from Sapa. The guides were all very good and especially helpful with after tour advice on eating and shopping, etc. The drivers were all highly skilled in the difficult traffic conditions we encountered especially in Hanoi, Saigon city and the mountain areas. Having these guides and drivers took all the stress out of traveling in non-English speaking countries with unfamiliar languages. As to the accommodation and places, all satisfied our most important needs for cleanliness, cooling, comfortable bed and adequate bathroom. Due to its location and position within the hotel, our suite at the Grand Hotel (HCMC) was quite noisy but we do not want to blame you because this is our choice. All the hotels served good breakfasts and some were exceptional. Given some hotels were much dearer than others it is not fair to rank them without regard to price. Nevertheless these were our impressions: We really enjoyed staying at "La Residence Hue" and the Hue area. This is a very elegant art deco / colonial hotel that had excellent staff, amenities and food and warranted another day of relaxation to utilise all these things and for further sight seeing / shopping within Hue central; "Hotel De La Paix" in Siem Reap is the most fabulous hotel we have stayed in but not quite as welcoming and easy to meet others as La Residence Hue. It has one of the most magnificent pool setting we have ever seen. The Angkor temple sites are stupendous and Siem Reap was worthy of another day; The Indo-Chine junk and Halong Bay were magnificent; The Hotel Victoria Sapa is a nice place but we had shocking weather (0 - 2C) whilst there and did not get to see the famous views from the hotel of the surrounding area; The alternative visit to the ancient capital of North Vietnam and the Tam Loc / 3 caves river journey were a great substitute for the Perfume Pagoda visit; The two hotels we stayed at in Hanoi - Hoa Binh Palace and Rosaliza - were very good considering they are 2'nd rung hotels. Of the two we slightly preferred the Hoa Binh Palace as a hotel but preferred the less noisy position of the Rosaliza; the Beach Resort in Hoi An claims to be 5 star but we would rate it far less. It is not in the same class as La Residence Hue and Hotel De La Paix. On the other hand, we were very unlucky with the weather in North and Central Vietnam and did not have any sunlight until the last day in Hoi An. We had a lot of tailored clothes made up in Hoi An. These were all very good quality and exceptional value for Western tourists as is the food throughout Hoi An and indeed everywhere we went in Vietnam; Warmest regards, Howard and Anne Silver from Sydney, Australia Wonders of Indochina in Jan and Feb 2008 Page 1 | Page 2 | Page 3 | Page 4 | Page 5